Processing and Handling Time:

• Once an order is placed and payment is confirmed, our dedicated team begins processing the order promptly.
• Orders are typically processed within 1-2 days. Our team works all seven days of the week to provide good customer service.

Shipping Methods and Carriers:

• We offer a range of shipping options to cater to different delivery needs.
• Our shipping carriers are reputable and reliable, ensuring your order is handled with care and delivered in a timely manner.

Shipping Timeframes:

• Standard Shipping: Our standard shipping option delivers orders within 2 to 5 business days, depending on the destination.
• Expedited Shipping: For customers seeking quicker delivery, we offer expedited shipping, which typically delivers orders within [2 to 3] business days.

Order Tracking:

• Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track the progress of your shipment.
• You can use this tracking information to monitor the status of your order as it makes its way to your designated delivery address.

Shipping Charges:

• Shipping charges are calculated based on the shipping method chosen, the destination address, and the total weight of the package.
• Shipping charges will be clearly displayed during the checkout process, allowing you to review and confirm before finalizing your order.
• Most of the time, the shipping charges are zero.

Order Fulfillment:

• While we strive to ensure that all orders are fulfilled accurately and promptly, there may be rare instances where delays or issues arise beyond our control (e.g., weather-related disruptions, carrier delays).
• In such cases, we will make every effort to communicate with you and provide updates regarding the status of your order.

Shipping Address:

• It is crucial to provide accurate and complete shipping information during the checkout process. We are not responsible for orders that are misdirected, delayed, or undeliverable due to incorrect or incomplete addresses provided by the customer.

For any further inquiries or assistance regarding our shipping policy, please do not hesitate to contact our customer service team at support@kiwiel.com. We are here to ensure your shopping experience with KIWI is both enjoyable and hassle-free.